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Worldwide Directory
Categories:
See also:
Featured Sites:
- Soffront TRACKWeb Help Desk Software - Hands-on demo of this fully Web-based and fully configurable solution with version control, help desk and online self-service knowledge base.
- Track-It! Help Desk Software - Track-It! for Windows includes tightly integrated modules for help desk, PC inventory, Web, PC/LAN auditing, remote control, reporting, 3D graphing and more. Free demo available.
- GWI Software - Support Software - We are the pioneers of customer and help desk support software solutions. Click here to find out which solution would best fit the needs of your company.
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Sites:
- HelpDesk.Com
*Cool Site* - Online resource for help desk software and links to assist in helpdesk automation.
- Abacus Systems Pty Ltd.
- Specializes in developing help desk, client and asset management software.
- AmberCat HelpDesk
- Web-based and desktop software for internal and external help desks, customer service, and facilities management, with automated workflow and SLA management.
- Applied Innovation Management
- Provides adaptable web based enterprise systems that can be both used out-of-the-box as well as customized to an individual need.
- AskIt Systems
- Offers an outsourced, web-based customer service help system that learns from the customer’s questions.
- Asset Navigator for IT
- Provides network PC auditing, IT asset management and change tracking, help desk software that is adaptable solution to operations IT department needs.
- Auratech Software
- Australian based company that provides the Client Integrated Support System.
- Avante Solutions
- Offers the HEAT software package for help desks.
- Avensoft
- Web based help desk software to help track help desk tickets, software bugs, product defects, customer problems, incidents and issues. Free trial can be downloaded.
- Axios Systems
- Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution.
- Big Web Desk
- Completely web-based leaseable helpdesk ticketing service and request management software solution.
- Blue Flag Technologies Ltd
- U.K. based company providing customer relationship management solutions including helpdesk, call centre and complaints management.
- Blue Ocean Software, Inc.
- Track-It! is a fully scalable and web-enabled computer management system with integrated software modules for Help Desk, Inventory, LAN/PC Audit, Remote Control, and Reporting.
- Broad Daylight, Inc.
- Provides software that enables companies to answer questions more efficiently on the Web and reduce inbound electronic mail or phone calls.
- Bynari
- Linux-based freeware help desk software called Job Control System (JCS).
- Carpio Helpdesk
- Basic CRM software solution for small business with several articles on CRM.
- CDN Systems
- Customizable web-based, helpdesk software with Access and MSSQL integration.
- Chameleonware Inc.
- Lotus Notes 3C-Support Desk for supporting internal and external call centers. Reports and manages incident tickets.
- CloseSupport
- Low-priced application with functions tailored to the needs of support technicians and browser-based functions for non-technical users.
- Coastal Software & Consulting
- Offers customer support and help desk solutions.
- Control-F1 Software
- Helpdesk software with advanced desktop sharing, communication, diagnostic and system management tools.
- Coral Sea Software
- SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective helpdesk software package that works "out of the box."
- Creek Pointe Helpdesk
- Full service helpdesk automation services including process analysis and development, implementation, resourcing and training.
- CustomFAQs
- Provides web based support tools for help desks and call centers featuring customer service faq, live chat, knowledge base and email management.
- Cyracle Technologies
- Provides web-based software in real-time customer assistance, online sales support, and self-help customer service.
- Digital.Support.Center
- Hosts a scalable central point for all of incoming IT helpdesk requests.
- District HelpDesk
- Live Demo of helpdesk software designed specifically for school districts.
- DKSystems Online
- Develops enterprise-wide help desk and asset management software.
- Double IS
- Provides software that manages work orders, room booking, visitors, catering, equipment, and more.
- e11 Help Desk
- Online help desk software.
- Easy Access Help Desk
- Offers a help desk software application for businesses, software support and call center solutions.
- ExDesk
- Provides web-based, fully customizable help desk solutions for the IT support, VAR, and System Integrator community. Also provides demo and free trial.
- Expert Data Solutions
- Offers Close Support, a multi-user help desk application.
- Fenestra AnswerDesk
- Offers web-based automated support solutions for IT management, customer care and call centres.
- FirsTrack
- An Internet-based customer support management service.
- Footprints Helpdesk From Unipress
- Completely web-based issue management and helpdesk software tool for small to mid-sized businesses.
- Free Desk
- A Visual Basic Script, Active Server Pages (ASP) call management/help desk web application.
- Fused Solutions - Support Management System
- Web-native helpdesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.
- Gemini Help Desk Software
- U.K. based company offering Gemini helpdesk, a comprehensive and functional solution for your helpdesk and call centre environment.
- GeoCom Helpdesk
- Compact Lotus Domino based helpdesk software with customizable scheduler for user and customer support.
- Gupt Communications
- Boston based technology firm specializing in helpdesk, CRM and knowledge-base products. Also provides consulting.
- GWI Software
- Advanced web-based and Lotus Notes-based helpdesk software.
- Help Desk CTS
- Software by Macara Systems to keep track of incoming calls, work performed, problem hardware, resolutions and by who. Comes equipped with several management reports.
- Help Desk Software and Resources
- A collection of help desk software, comparison charts, reviews, discussion forums, and solutions for customer service.
- Help Desk Software Central
- Offering customizable help desk software products for customer relationship and service management, integration support, and consulting businesses.
- Helpdesk 4 Web
- Offers completely web-based help desk and call tracking software systems for IT tracking and customer service needs.
- HelpDesk Expert
- Help desk and customer support software featuring web-based call tracking, asset management and contact management systems.
- HelpDeskPro
- Customer support software to aid any business.
- Helpline Design
- Offers hosting of United Way Helpline information. Also provides Web site design and hosting services.
- HelpStar Software
- Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
- HelpTrac
- Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.
- Heron Technology
- Develops and sells various products and services related to Help Desk, CCTV and programming.
- Hostedware
- Affordable web-based help desk application and database.
- House on the Hill Software
- Help desk software for call logging, auditing, knowledge base, internet call tracking.
- iCommunicate.NET
- Web-enabled customer service application that provides customer self-service access to your knowledge base, case tracking, and management of on-line help requests.
- ieComputerSystems
- Specialises in helpdesk software, software development and IT consultancy services.
- Incident Monitor
- Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
- Indy Help Desk
- Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
- Information Resource Manager
- Web-based tool allowing IT departments to keep a database of computers and software and track problems and repair history.
- Infra Corporation
- Help desk and change management (web-enabled) software used by government and corporations around the world.
- ISIS Helpdesk
- Web based job tracking and asset management software.
- Kemma Software
- Bridge 99 is a versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects.
- LANauditor
- Inventory audit software.
- Langley Computer Services
- U.K. based company offersHelp+ Helpdesk Software for Windows 95 and Windows NT.
- LansUnlimited HelpDesk
- Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
- LBE Helpdesk
- Helpdesk systems to suit every business. Run on your desktop or the web. Integrate with e-mail to keep everyone informed.
- Liberum Help Desk
- Free, web based help desk software written in ASP. Offers email notification and reporting features.
- Magic Solutions
- Provides helpdesk, asset and change management, and enterprise service desk applications that are adaptable solutions to operations management needs.
- Manage-IT! Help Desk
- Affords the user the ability to track and diagnose trouble tickets, generate reports, interface with email software, ODBC-compliant databases and much more.
- Micro Outsource
- An application service provider offering internal IS help desk software and asset management for mid-size companies to organize, schedule and track requests and resources.
- NetHelpDesk
- Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.
- NetKeeper
- A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.
- NetWorld UK Helpdesk
- Provides range of scalable Windows-based helpdesk software with extensive third party integration capability.
- PC Examiner
- Web-enabled software detects and identifies hardware and software components.
- PC Rescue
- Help desk/service ticket solution for IT professionals.
- PRD Software
- Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT
- ProjecTrak
- Lotus Notes, Domino, and Internet software help desk application, specifically designed for IT call management.
- PyramidTools HelpDesk
- Web-based helpdesk with email routing and free upgrades.
- Pytheas
- Design, development and sale of asset management, help desk and inventory software.
- Remedy Corporation
- Help desk, asset and change management, and service level agreement applications are adaptable solutions to operations management needs.
- Revolutech Software
- Offers software to increase CRM, customer care and BI. Automates call center, help desk and customer service.
- RHESolution
- Software utilizing ASP technology, and providing full help desk functionality.
- Richmond Systems
- Specializes in development of helpdesk, asset management, remote control and training solutions.
- Richmond Systems SupportDesk
- Customisable Windows helpdesk software with email logging and Explorer-like interface.
- RightNow Technologies
- Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
- RT: Request Tracker
- Open-source trouble ticketing system.
- ScorpioSoft
- Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
- SDS HelpDesk Solutions
- Provides incident logging and tracking, profiles, contract and warranty management, time tracking, knowledge base, search and reporting capabilities.
- Seapine
- TestTrack defect tracking and issue management software, servers for Windows and Macintosh, clients for Win, Mac, Web and Unix/Linux. Downloadable evaluations.
- Serio
- Provides solutions for help desks, call tracking, asset management, knowledgebase and others.
- ServiceWare
- Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
- sitehelpdesk
- U.K. based company providing browser based helpdesk solutions.
- Soffront
- Offers fully web-enabled and fully customizable helpdesk software.
- Softopia
- Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.
- Softrilogy Helpdesk
- Windows client software providing basic tracking, configuration and reporting functionality.
- Support Masters
- Advanced scalable, web-based helpdesk solution with custom queue creation and advanced communication functionality.
- SupportAbility
- Web-based data acquisition tool that complements existing helpdesk software by gathering complete and accurate hardware and software configurations from PCs.
- Support.com
- Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
- Support-Works
- Freeware helpdesk software.
- Taskman Pro
- Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
- TeamShare
- Develops 100% web-based customer support software solution.
- TelePlaza
- Customer service and help desk software and resources for improving support center performance.
- tellME Centre
- Web based helpdesk software with self building faq knowledge base. An online customer service solution and knowledge management system.
- Touchpaper
- Full suite of complementary help desk products with features that include IT asset management, remote management capability, real-time workload monitoring, web self-service, KnowledgeBase and real-time management information.
- Track-Man Help Desk Software
- Provides help desk automation software which includes problem tracking, inventory and reporting features.
- TrackWise
- A fully-integrated and extremely customizable tracking system used for managing problem reports, bugs/defects, change requests, customer complaints, and corrective action items.
- Uptrends Management Software
- Provides helpdesk software, CRM software, SFA (sales force automation) software, accounting software, contact management software, and custom programming solutions.
- WAK Software ChartMagic
- Delivers web based graphs and tables that report statistics for Remedy’s Action Request System.
- WebTTS
- Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
- West Heaven Solutions
- Configurable helpdesk software with basic bug report, support request and sale item functionality.
- Wickett Software
- Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.
- WonderDesk
- Organize and track support e-mail calls with help desk software.
- XData
- Italian software house offering xDesk help desk application.
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Last update: 11:29 PT, Friday, February 15, 2002
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