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Worldwide Directory
Categories:
See also:
Featured Sites:
- Need Service Training? Trainingscape - Trainingscape delivers you solutions that are profoundly effective, filled with absolute expertise and wrapped in Web-enhanced emotionally charged entertainment. Ready for your results?
- CyberRep - Customer Service Solutions - Integrated customer service solutions for many Fortune 100 companies. Services leverage Internet and telephone technologies in 10+ languages. Click here to find out how we can help you!
- Contact Center Employment Solutions - Contacteam specializes in customized employment solutions for the contact center industry.
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Sites:
- Aegis Communications
- Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
- Beacon Technologies, Ltd.
- Permission-based IVR-interactive customer survey for customer satisfaction research.
- The Customer Champion Institute
- Provides consulting, training, and publication services to improve customer relationships and loyalty.
- Customer Feedback
- Conduct market research and post-sale surveys.
- Customer Service Benchmarking Association
- Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
- Customer Service Survey
- Cornerstone Professional Development's online customer service survey serves as a mechanism to test the user's own awareness and understanding of customer service concepts.
- Customer Service Training
- Products and services to improve customer service and telephone skills.
- Customer Service Training and Articles
- Customer service training and free articles.
- Customer Service Training-Guaranteed
- Measure-X training will shows how to measure satisfaction and retain customers longer.
- Customer Service University
- Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
- Customer Service Week
- Offers resources and materials for customer service week, the first week of October each year.
- CustomInsight Internet Surveys
- Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
- destinationCRM.com
- Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
- eConvergent
- Provides resources to manage customer relationships via the web, voice, email, video, and fax.
- eCRMGuide
- Customer Relationship Management in the E-Business World
- eLoyalty
- Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
- e-Satisfy, Inc.
- Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
- e-Satisfy.com
- A customer relationship management company that measures the customer experience for click and mortar companies. Find contact information, services offered, employment opportunities, news, press releases, and a list of clients.
- eServices NZ
- Providing outsourced technical support and customer care based in New Zealand.
- ExecTrainer.com
- Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
- Gaining Customer Loyalty
- Discover the principles of customer astonishment that extend beyond traditional customer service.
- Golden Resources Marketing Group
- Provides mystery shopping services, merchandising, and point of sale marketing audits.
- Hipbone, Inc.
- Solutions for live online collaboration between customers and sales and customer service agents.
- How To Improve Customer Service
- An informative article on how companies can immediately begin to improve customer service.
- iCALL
- Provides 24-hour, live and interactive customer service on the internet for websites.
- Impact Learning Systems International
- Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
- Impressions On Hold International, Inc.
- Providing on-hold telephone message solutions.
- Ineto Integrated Customer Communications
- Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
- Interact Management Consultants Pty Ltd
- Provider of consulting services and products that grow and protect large-scale, retail clients’ customer relationships.
- Larry Greco Enterprises, Inc.
- Educate employees to improve customer relations and meet current industry goals.
- Maio Success Systems
- Provides effective success techniques for service businesses worldwide, through quality training programs, live seminars and consulting.
- Market Elan
- Specializing in customer relationship management, providing consulting and training.
- Mercantile Systems & Surveys
- Specializes in hospitality industry employee evaluation, training and monitoring.
- Motivational Training Center
- Provides customer service training and motivational seminars.
- National Customer Service Week
- Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
- Online Customer Service
- Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
- Parago, Inc.
- An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
- Phone Pro
- Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
- Precision Response Corporation
- A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
- Pyramid
- Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
- QI International
- Consulting and research firm specializing in customer relationship management.
- Quality Service International
- Help your company meet your customer service goals.
- Reality Click
- Promotes customer relationships. Realityclickers can post rant or rave messages and realityclick will then email the company mentioned and let them know that there is a posting directed towards them.
- San Jose Focus
- Facilitates focus groups for market research purposes only.
- Service Is Key
- Service consultants. Giving companies the keys to success by defining better service through their people, processes and technology channels.
- The Service Quality Department
- Customer service consulting and training organization.
- Service Quality Institute
- Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
- Service Quality Management (SQM)
- Validates and ensures that people and processes are responding to and delivering customer satisfaction.
- Stan Adams and Associates, Inc.
- Consulting and training services focused on prevention and measurement of customer service problems. Based in Mississauga, Ontario, Canada.
- Sterling Consulting Group, Inc.
- Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
- Stream International, Inc.
- Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
- TargetSurf
- Offering comprehensive multi-channel usability testing for e-commerce sites. The 'secret-shoppers' provides key input earlier in the process, saving you time and money, raising conversion rates, and encouraging repeat usage.
- Telephone Doctor
- Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
- Tenacity
- Client retention consultants, focusing on the preservation of client and customer equity.
- Tern Consultancy
- Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
- The Terzetto Group
- Devoted to the improvement of customer service in organizations thru use of training, strategic planning, facilitation and consulting.
- Tooty Inc.
- Customer service and sales strategy evaluating, developing, training and monitoring.
- The Training Network
- Specializes in lead generation and customer service training.
- Trendsource, Inc.
- Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
- WebSiteHelp.com
- Provides web-based customer service solutions to eCommerce, eBusiness and corporate web sites using real-time customer service solutions.
- Workplace Conflict Resources
- Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
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Last update: 11:45 PT, Monday, February 11, 2002
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